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Shipping & Delivery Policy

Thank you for choosing Samarpan Arts and Handicrafts ("we," "us," or "our") for your shopping needs. We are committed to providing a seamless shopping experience, including reliable and efficient shipping and delivery services. This Shipping & Delivery Policy outlines the terms and conditions governing the shipping and delivery of products purchased from our website ("Website").

  1. Shipping Locations:

We offer shipping services to various locations worldwide. However, please note that there might be certain remote areas where we might not be able to deliver. In such cases, we will promptly notify you and process a refund if applicable.

  1. Shipping Times:

a. Processing Time: After receiving your order, we require a processing time of up to [48 Hours], during which we verify the order details, prepare the products, and package them securely for shipping.

b. Delivery Time: The estimated delivery time varies depending on the shipping location, shipping method, and the availability of the products. The estimated delivery time for each product is displayed on the product page during the checkout process.

c. Delayed Deliveries: While we strive to meet the estimated delivery times, external factors beyond our control, such as customs delays, natural disasters, or unforeseen events, may cause delays. In such cases, we will keep you informed and do our best to resolve any issues promptly.

  1. Shipping Methods:

We offer various shipping methods based on your shipping location and preferences. The available shipping options will be displayed during the checkout process, and you can choose the one that suits your requirements.

  1. Shipping Costs:

Shipping costs are calculated based on the shipping destination, the weight and dimensions of the products, and the chosen shipping method. The shipping charges will be displayed during the checkout process before you make the payment.

  1. Order Tracking:

Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status and whereabouts of your package until it reaches your delivery address.

  1. Duties and Taxes:

Please note that the customer is responsible for any customs duties, taxes, or import fees that may apply to international shipments. Customs regulations vary by country, and we recommend that you check with your local customs authorities for more information.

  1. Delivery and Acceptance:

a. Delivery Address: To ensure timely and accurate delivery, please provide a complete and valid delivery address during the checkout process. We will not be responsible for delayed or undelivered shipments due to incorrect or incomplete addresses.

b. Delivery Confirmation: Once your package is delivered to the provided address, it is considered delivered and accepted. If you are not available at the delivery address during the delivery attempt, the shipping carrier may leave a delivery notification with further instructions.

  1. Non-Delivery:

In rare cases where a package is returned to us due to failed delivery attempts, incorrect address, or other reasons beyond our control, we will contact you to arrange a re-delivery or issue a refund, minus any applicable shipping and return shipping charges.

  1. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our Customer Support Team at [Insert Customer Support Email/Contact] within [Insert Timeframe] of receiving the package. We will assist you in resolving the issue by providing a replacement or initiating a refund.

  1. Changes to the Policy:

We reserve the right to modify or update this Shipping & Delivery Policy from time to time. Any changes will be effective immediately upon posting on our Website. We encourage you to review this policy regularly to stay informed about our shipping and delivery procedures.

Thank you for choosing Samarpan Arts and Handicrafts. Should you have any questions or require further assistance, please do not hesitate to contact us.

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